For businesses that own the building they operate out of, replacing an aging roof is an unfortunate and expensive inevitability.
Wholesale security and surveillance industry company KJB Security Products had been saving and preparing to pay out of pocket for a new roof on their Nashville warehouse. However, thanks to a timely intervention, they discovered they had overlooked hail damage on their roof that qualified for a full roof replacement, saving them nearly half of a million dollars.
KJB Security Products’ industrial warehouse in Nashville had depreciated over the years, and they were in the process of procuring a commercial roof restoration vendor.
During their preparations, HailSolve's database flagged potential hail damage to KJB's warehouse roof based on historical data, including a storm that brought 1-inch hail to the area. We notified KJB of this potential damage and how other clients with similar data and metal roofs found hail damage. KJB agreed to a hail assessment.
During the inspection, HailSolve's technicians uncovered hail damage that had been overlooked. This discovery meant, depending on their policy, insurance covering the cost of the warehouse’s roof restoration was possible.
Our technicians employed our unique identification and quantification standards to detail the visibility, quantity, and potential lifespan impact of any hail damage. Damage was found, and once the report was compiled, our restoration project management team presented all of the information to KJB so they could make an educated decision about filing a claim.
Navigating hail restoration during insurance claims can be complex (what we call restoration risk), but HailSolve's insurance expertise creates clarity and simplicity. HailSolve met with KJB’s insurance carrier multiple times, reaching consensus on the extent of damage, the date of loss, and restoration estimates. By collaborating with our network of partners, including meteorologists and cost consultants when needed, we ensured that all relevant data supported KJB's goals.
Ultimately, KJB's insurer agreed to $425,748 to restore the roof to pre-loss condition. This amount was based on the cost of a full roof replacement, transforming what would have been a significant financial burden into a tailwind for KJB.
After KJB received their settlement, HailSolve’s Restoration Project Management team worked with KJB to plan and install the ideal roof system for KJB's warehouse. KJB chose a brand new TPO re-cover with a 20-year warranty, partly because TPO re-covers minimize operational disruptions during installations.
After the initial installation was complete, a complex gutter system presented minor leak points. HailSolve's construction managers addressed these issues promptly, enduring heavy rain to ensure the job was done right.
“HailSolve surpassed all of my expectations,” says Dale Reifschneider, Chief Financial Officer at KJB Security Products. “These guys aren’t storm chasers — they’re hail specialists.”
KJB Security Products' experience with HailSolve demonstrates the value of proactive hail risk management and superior hail restoration services. By combining building science, hail data, and insurance expertise, HailSolve turned a setback into a strategic win, saving KJB from a costly out-of-pocket expense.
“I’m so glad we were able to help Dale and the team at KJB identify hail damage that had been overlooked and successfully navigate the hail restoration process, ultimately saving them on a future roof replacement,” says Jered Shuknecht, Director of Business Solutions at Hailsolve. “It’s a great feeling to see how appreciative our clients are at the end of the process, especially in situations where they’re initially skeptical or may not realize they have hail damage.”
Before committing to a new roof, consider having it assessed for hail by professionals like HailSolve. Our comprehensive approach ensures that overlooked or misidentified damage is identified, you have all the information you need to make the right decision for your business, and that if you choose to file a claim through your insurance, you have all of the technical hail restoration support you need.
Do you qualify for our unique restoration process? See if your property has hail data.